ABOUT FIREFLY AEROSPACE

As an end-to-end responsive space transportation company, Firefly Aerospace is on a mission to enable our world to launch, land, and operate in space – anywhere, anytime. Our launch vehicles, lunar landers, and orbital vehicles provide government and commercial customers with full mission services from low Earth orbit to the surface of the Moon and beyond. Headquartered in north Austin, Texas, Firefly is looking for passionate, hardworking innovators to join our team and help fuel our successful trajectory into space.

SUMMARY

Firefly has year-round internship opportunities for our locations in Texas. Both current undergrads and new graduates are encouraged to apply. We are looking for a highly motivated Intern for our IT department to support our helpdesk team in Cedar Park, TX.

As an Intern on the Service Desk team, you deploy and support hardware and software solutions for end users and provide day-to-day technical support for related issues and requests. You are expected to maintain strong endpoint security through device patching, AV updates, and file encryption. You will communicate highly technical information to both technical and nontechnical personnel and will participate in the planning and execution of information technology and infrastructure projects. You may conduct training programs designed to educate an organization’s computer users about basic and specialized applications. The position reports to the IT Operations Manager.

QUALIFICATIONS

Required

• Must be currently enrolled and pursuing BS Software Engineering, Information Technology, Information System Administration, or related discipline
• Working Knowledge of Active Directory, Azure AD, Office365
• Working knowledge of Windows operating systems
• Excellent customer service skills with the ability to communicate technical instructions to all skill levels
• Solid understanding of PC and Laptop hardware, internal components, etc
• Basic knowledge of networking devices, such as switches and routers.
• Technical troubleshooting, diagnostics, and incident management skills.
• Able to prioritize workload effectively.
• Stay current with common computer operations concepts and tools for solving technical issues.
• Able to lift up to 50 pounds.

Desired

• CompTIA A+ or equivalent experience
• Experience working with Microsoft Enterprise products such as System Center Configuration Manager
• Experience working in the Microsoft O365 Environment
• JIRA/Confluence experience
• MacOS support and/or Linux laptop support experience
• Scripting experience to enable automation of tasks in JIRA or Active Directory

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Firefly Aerospace, Inc. is an Equal Opportunity Employer; employment with Firefly is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.